PRIVACY POLICY

BUONO WORLD

PRIVACY POLICY

Effective Date: 12 October 2026

At Buono, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Buono Studio (“Buono”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you visit buonowrld.com, place an order, create an account or communicate with us.

We handle personal information in accordance with applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023 (NDPA).

1. Who We Are

Buono Studio operates Buono World, a lifestyle eyewear brand offering sunglasses, optical frames, prescription lenses and related products.

For the purposes of this Privacy Policy, Buono Studio is responsible for determining how and why your personal information is processed, subject to applicable law.

Website: https://buonowrld.com
Privacy enquiries: support@buonowrld.com

2. Personal Information We Collect

The information we collect depends on how you interact with our Website and services.

Personal and contact information

This may include your name, email address, telephone number, billing address and delivery address.

Order and transaction information

This may include the products you purchase, order history, order reference, payment status, delivery details, refund requests and information necessary to provide customer support.

Payment information

Payments may be processed through third-party payment providers, such as Paystack or other providers made available at checkout.

We do not intend to collect or store complete payment card details ourselves where these are handled by our payment providers. Those providers may process payment information in accordance with their own privacy notices and security requirements.

Device and usage information

When you visit our Website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referring website and interactions with the Website.

Depending on the technologies enabled, this information may be collected through cookies, analytics tools and similar technologies.

Communications and marketing information

We may collect information you provide when contacting customer service, submitting a complaint, responding to a survey, subscribing to marketing communications or interacting with our brand through supported channels.

3. How We Use Your Information

We may use your personal information to:

* Process and fulfil orders.
* Confirm payments and arrange deliveries.
* Provide order updates and customer support.
* Manage returns, exchanges, refunds and complaints.
* Maintain customer accounts and order records.
* Improve our Website, products and shopping experience.
* Monitor Website performance and understand customer interactions.
* Detect, prevent and investigate fraud, security incidents and unauthorised transactions.
* Maintain business records and comply with applicable legal obligations.
* Send marketing communications where you have provided the required consent or where another lawful basis permits us to do so.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by applicable law.

4. Legal Basis for Processing

Under the Nigeria Data Protection Act 2023, personal information must be processed on an applicable lawful basis.

Depending on the purpose, Buono may rely on:

Performance of a contract: To process your order, receive payment, arrange delivery and provide services you request.

Legal obligations: To maintain required business records, respond to lawful requests and comply with applicable regulatory requirements.

Consent: Where consent is required, including for applicable marketing activities or non-essential tracking technologies.

Legitimate interests: Where permitted by law, for purposes such as protecting our Website, preventing fraud, improving our services and managing our business, provided these interests do not override your applicable rights and freedoms.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and some processing may continue where another lawful basis applies.

5. How We Share Your Information

We may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These providers may include:

* Payment processors.
* Delivery and courier companies.
* Shopify and other website hosting or e-commerce service providers.
* Website security and technical support providers.
* Analytics and performance measurement services.
* Email marketing and customer communication platforms.
* Professional advisers and relevant regulatory authorities where necessary.

We share only information reasonably necessary for the relevant purpose and expect service providers handling information on our behalf to meet applicable contractual and legal data-protection requirements.

We may also disclose information where required by law, to respond to lawful requests or to protect our rights, customers, Website and business.

We do not sell your personal information to third parties for their own independent marketing purposes.

6. International Data Transfers

Some of our technology, hosting, analytics, payment or marketing service providers may process or store personal information outside Nigeria.

Where personal information is transferred internationally, Buono will take the steps required by applicable Nigerian data-protection law, including ensuring that the transfer has an appropriate lawful basis and that applicable transfer requirements and safeguards are satisfied.

The protections available may depend on the destination country, the receiving provider and the circumstances of the transfer.

For further information about a particular transfer, you may contact us using the details in this policy.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

* Support essential Website functionality.
* Remember customer preferences.
* Maintain shopping-cart and checkout functionality.
* Understand Website traffic and performance.
* Measure marketing effectiveness.
* Support advertising or audience measurement where enabled.

Some cookies are necessary for the Website to function, while others may be optional.

Where applicable law requires consent for non-essential cookies or tracking technologies, we will provide an appropriate consent mechanism before activating them.

You may also manage cookies through your browser settings. Blocking certain cookies may affect some Website features.

The specific cookies used will depend on the functionality and third-party services enabled on our Website.

8. Marketing Communications

We may send promotional emails or other marketing communications where you have provided the required consent or where another lawful basis permits the communication.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting support@buonowrld.com.

You may continue to receive essential transactional communications relating to an order, payment, delivery, refund or customer-service request even after unsubscribing from marketing.

We will respect applicable objections and withdrawals of consent.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, unlawful processing, loss, alteration, destruction or disclosure.

These measures may include access controls, security configurations, restricted permissions and the use of service providers with appropriate security measures.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Where a personal data breach occurs, we will take appropriate steps in accordance with applicable law, including any required assessment, notification and remedial measures.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may vary depending on the type of information and the reason for processing.

For example:

* Order and transaction records: Retained as necessary for order fulfilment, accounting, legal obligations and dispute resolution.
* Customer support communications: Retained for as long as necessary to resolve enquiries, maintain appropriate records and address potential disputes.
* Marketing information: Retained while the relevant marketing activity remains permitted and the information remains necessary, subject to withdrawal of consent or objection where applicable.
* Technical and analytics information: Retained according to the purposes of collection and the retention settings of the relevant tools.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or otherwise dispose of it, subject to lawful retention requirements.

11. Your Privacy Rights

Under applicable Nigerian data-protection law, you may have the right to:

* Be informed about how your personal information is processed.
* Request access to personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of personal information where the legal requirements are met.
* Request restriction of processing in applicable circumstances.
* Object to certain processing activities, including direct marketing.
* Withdraw consent where processing is based on consent.
* Request data portability where the relevant legal conditions are met.
* Exercise rights relating to certain automated decision-making activities.
* Lodge a complaint with the Nigeria Data Protection Commission.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with a legal obligation even where you request deletion.

To exercise a privacy right, contact support@buonowrld.com and describe your request. We may request reasonable information to verify your identity and protect your information from unauthorised disclosure.

We will handle requests in accordance with applicable law.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites or services.

When you visit those websites or use their services, their own privacy policies and terms may apply.

Buono is not responsible for the independent privacy practices of third-party websites that we do not operate. We encourage you to review their privacy notices before providing personal information.

13. Children’s Privacy

Our Website is not intended to encourage children to provide personal information without appropriate authorisation where required by law.

Where we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, Website functionality, service providers or applicable law.

The latest version will be published on this page with an updated effective date.

Where required, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have concerns about how your personal information is handled, please contact:

Buono World

Website: https://buonowrld.com

Email: support@buonowrld.com

If you remain dissatisfied with how a privacy concern has been handled, you may also contact the Nigeria Data Protection Commission through its official channels.

BUONO. FOR THE GOOD LIFE